Refund policy
At SINS, our commitment to your satisfaction extends beyond the moment of purchase. We want you to cherish your unique design watch, and if for any reason you are not completely satisfied, our return policy is designed to ensure a smooth and hassle-free process. Here are the key aspects of our return policy:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@sinsjewelry.com. Please note that returns will need to be sent to the following address: Diestsestraat 33 Bus 5, 3270 SCHERPENHEUVEL
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@sinsjewelry.com.
Eligibility for returns
We understand that circumstances may arise where you need to return your SINS watch. To be eligible for a return, the item must be in its original condition, unworn, and in the original packaging. Please initiate the return within 5 days of receiving your order.
Easy return process
In the event that your order arrives damaged in any way, please email us as soon as possible at info@sinsjewelry.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
To initiate a return, simply contact our customer support team. They will guide you through the return process and provide you with a Return Authorization (RA) number. This number is essential for efficient processing.
Return window
You have 5 days from the date of receiving your order to notify us of your intention to return the item. This time frame allows you to thoroughly inspect your SINS watch and ensures that the return process is initiated promptly.
Return shipping
Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service to ensure the safe arrival of your return.
Inspection and refund
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. Upon successful inspection, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
Refund processing time
Please allow 30 business days for the refund to be processed after we receive your returned item. The exact processing time may vary depending on your financial institution.
Exclusions
Customized or engraved items may have limitations on returns, and this will be communicated clearly during the purchasing process. Additionally, items damaged due to misuse or wear and tear may not be eligible for a full refund.
Customer support assistance
Our dedicated customer support team is available to assist you throughout the return process. If you have any questions or concerns, please reach out to us, and we'll be happy to help.
At SINS, we believe in the exceptional quality of our luxury watches, and your satisfaction is our priority. Our return policy is crafted to provide you with confidence and peace of mind, ensuring that your experience with SINS is nothing short of extraordinary.